Orangedox vs Papermark: What's the User-Friendly Choice?

Choosing the right option is essential when it comes to securing your documents. Important factors like security, features & customer support are essential and need to be carefully evaluated before making the right choice of provider. In this article, we’ll compare the pros and cons of using Orangedox vs Papermark.

Document Management 

Orangedox keeps things simple when it comes to ease of setup & document management due to its seamless integration with Google Drive. This allows users to securely share files without needing to upload, duplicate or manage them separately. Since everything stays centralized in your existing cloud storage, the setup process is simple and you can get a data room up and going in a matter of minutes. Papermark requires you upload all your documents to their service first making it a much longer process to get up and running.

Customer Support

With Papermark, the support you will be receiving will depend on which payment plan you are on. Regular email support, with a typical response time of 72hrs, which can be quicker if you upgrade. 

Papermark’s customer support response felt minimal and hands-off. Instead of proactively guiding you through the platform with a demo or personalized assistance, they send a couple of generic emails with self-help links. While they have a timely response, it lacks the engagement and immediacy you would expect from a platform that emphasizes secure document sharing and analytics. If you prefer a more hands-on onboarding experience & need to get a data room up and going, Papermark’s approach might feel underwhelming. 

In contrast, Orangedox provides onboarding and training from day one, even for free trial users. The platform offers more accessible customer support, making it easier for users to get the help they need without relying solely on self-service resources. The support team is more of an extension off your team rather than feeling like you’re asking for help from an outside source.

Pricing

Orangedox offers their Business plan starting at $45/month (when paid yearly), while Papermark charges $63/month (when paid yearly). Pricing wise both products offer data rooms with standard features like custom branding, secure file sharing, page-by-page document analytics.  

Orangedox, however, offers unlimited data rooms & no limits on number of files shared, with Papermark you’ll only be able to create 1 data room with limited on the number of documents shared. 

Secure Sharing Methods

Papermark offers password protected file sharing, however passwords can and will be easily shared & forwarded to third parties. 

Orangedox does away with passwords and instead uses secure file sharing technology to ensure that only the intended recipient gets access. Ensuring that documents aren’t shared with third parties, keeping you in control of your documents at all times. 

Supported File Types

Both platforms support the most common business documents (pdf, xls, csv, ppt, pptx, odp, doc, docx, odt, png, jpg, jpeg, zip, mp4, mov, avi, webm, ogg, kml, kmz), however with Orangedox’s seamless integration with Google Drive they support sharing of every document type, including online previewing of documents like (pdf, gdoc, gsheet, gslides, docx, pptx, mp4, mp3, most image types, txt, and most code files). This means they have you covered for any document you need to share in your investor data room.

Integrations

Orangedox provides seamless integrations with Google Drive, Google Workspace, Gmail & Dropbox. Whether you’re handling due diligence, keeping investors updated or just managing a data room, you’ll never need to leave the tools that you’re already using.

Papermark only includes a Notion integrated which enables Notion users to secure documents and track activity on them.

Why Orangedox is the More User-Friendly Choice

Orangedox is easier to set up and use because it works with your existing cloud storage, while Papermark’s multiple sharing methods might add unnecessary complexity for users who just want a quick and secure way to share documents. Also Orangedox stands out as the cheaper alternative with unlimited data rooms and hands-on onboarding from day 1.

Start your 14-day free trial of Orangedox Virtual Data Rooms and see what Orangedox can do for your business, or you can book a free 1-1 demo today.